FAQ

Support

Simply head over to the Contact page and send your request. We try to answer every single email within a r easonable time.

Please don’t spam us with the same request within some hours. This is not mathematics, 2 emails are not better than 1.

Please don’t be salty. Even if things go wrong, we’ll always try our best to make you positive again!

Diablo 2 Resurrected

We’re currently able fill order in approx. 14-36 hours, depending on the items, quantity and the market situation our suppliers face.

It’s usually faster, but depending on the backlog of orders and market situation it might take us longer to source specific items.

D2R is new and the game economy is totally different from the “old” D2. There is no entity hoarding thousands of items, hence we are proud to have the best network of suppliers to ensure we can get our hands on almost every item, and most in a reasonable time!

Conatct Max directly if you’re waiting longer than 36 hours and he’ll personally assist you.

We will meet in a game that you opened and hand over the items via the trade window, or drop them on the ground so you can pick them up.

Once we were able to source all items from our network you’ll receive an email notification with instructions on how we’ll meet in game. Emails can get lost or end up in the spam folder. We recommend to periodically check the Order Tracking page, where you will always see the current status.

There, we built a special feature that allows you to enter your game details (name, password, region, battle tag) and request an instant delivery, for one of our staff to join within minutes of pressing the button.

Once your order status changes to “delivery” all of your items are in our hands and it’s time for the handover.

Head over to the Order Tracking page and enter your order number and email address to view the details.

At the bottom of the page you’ll find our special feature, the live delivery request section. It’s a form that is connected to our backend and is continously monitored by our staff. After you opened a password protected game you’ll be able to submit the game details in this section.

A new delivery is triggered in our system and our staff will get notified instantly. Once someone “one the other end” has seen it, the delivery status will change to “accepted” and a staff member will join your game within minutes.

Make sure to keep the page open till the delivery is completed.

The delivery section will update live, and show notifications if something went wrong (e.g. the password of the game was wrong)

Our staff will be able to cover most of the day, but there will be a small window of 4-5 hours where no delivery requests can be accepted.

In this case, it will reflect in the delivery section on the tracking page, so you don’t waste your time. Just check back later then to see when the last delivery was completed.

No, you are not breaking any rules. Also, there is no way to track it. All you’ll be doing is create a game and pick items. There is no way on earth that this can be punished.

Buying

Buying items from our store is a super easy process. Just follow these steps:

1. If you don’t have an account with yesgamers, create one from the homepage. You need an account to be able to purchase items from our store.

2. Select the game you’re playing, D2R or D2 Legacy. For the old D2, also selectย  the realm/mode you’re playing on.

3. Choose the category of items you’re looking for from the menu on the left side of the page.

4. Select the category, click the item you want to buy from the selection and click the “buy now” option next to the item.

5. When you have added all the items, go to the top right corner of the page and select the “checkout” button.

6. Complete the check-out process by choosing your preferred method of payment and following the steps on screen

We only need your email address in order to send the items directly to your mailbox. First name and last name are optional, but it always feels better to speak to “Luke” instead of “[email protected]” ๐Ÿ™‚

If you take a close look at the design and functionality of our webstore, you’ll see that we have spent countless hours carefully crafting and designing the details of this website. It wasn’t put together in 2 hours and it wasn’t outsourced from India either. We know that there are a lot of scammy websites out there but we can assure you that you’ve found the right place for you to shop for D2 items. We will do our best to make you smile and make you enjoy the time you spend beating up your opponents at the highest level possible.
Yes. We accept and deliver orders worldwide ๐Ÿ™‚

This store has been running for over 5 years and since the we have established a wide customer base with repeat customers choosing our store over our competitors for our variety of items, speed of delivery, excellent customer support and honest transactions.

Diablo 2 Legacy

Delivery of items may take between 6-24 hours depending on what you ordered. Do get in touch if it’s been longer than that! ๐Ÿ™‚

Yes of course! Please do not forget to let us know which realm/mode you’re playing on as it makes things easier and quicker.
No you cannot, which is why you have to remember to choose the correct realm/mode before making a purchase! ๐Ÿ™‚ Items cannot be interchanged between realms or modes. For example items bought in US WEST cannot be played in US EAST and vice versa. The same applies for ladder and non-ladder items.

At Yesgamers, we have designed a special Mule Helper that drops all of your items on one or more level 1 chars. Once you have completed the checkout process you will receive an email from us containing the log in data for that mule account. Please remember that once your items are dropped to the ground you need to pick them up straight away otherwise the server automatically deletes the items. You also run the risk of losing your items if the internet connection or server goes down or if your computer crashes. Yesgamers does not replace or refund items lost in game.

Please email us for instructions on how to use the mule helper, we will send you a guide.

A mule account is used solely for storing items. Once an order is ready, we will send out a username and password for the mule account from which you can then take your items. It is important that you take your items straight away, since the mule account expires after 10 days. We do not replace items left on the mule account after it expires.

There are a few options you could use if you want to transfer the items to the game yourself. Please remember that doing this is extremely risky as you run the risk of losing your items if there is an interruption in the servers/internet connection or your computer crashes. In these cases, Yesgamers does not replace or refund items. The options available to transfer the items yourself in the game are as follows:

1. Ask a trustworthy friend to help you mule the items to the game. Make sure that this is someone you know and trust and not a random individual you met through battle.net. The world is a bad place and there are a lot of people who’d like to get their hands on your items ๐Ÿ˜€

2. Open a public game and drop your items somewhere safe and hidden. You then switch to your account and drop your items to your char.

3. Finally you could open a new game with a password and stay there for at least 10 minutes. The server then recognizes this and drops the items automatically. Then transfer the items to your game.

Delivery of items takes between 1-4 hours. If you have a partial delivery of items it means that we are still working on the rest of your order and your items would be with you soon ๐Ÿ™‚

Always check your spam/junk folder for any of our emails. It could be that yesgamers encountered some technical difficulties or there were server issues that did not allow for delivery of items. Send us an email on [email protected] or get in touch via the contact form on our website to check about your order.

Your order can be tracked by logging into your yesgamers account. Once you log in, the ‘My orders’ page will automatically come up. If it doesn’t, you just need to go on the ‘Your Account’ tab and choose ‘My Orders’ from the drop down menu. Here, you can also find all your mule account data for the mule helper.

Paying

We accept all major credit/debit cards, Paypal, Paysafe cards, Bitcoins and Sofortรผberweisung for our European customers.
You don’t need a paypal account to be able to pay with debit or credit card. When you are completing the checkout process with paypal you just need to complete the paypal guest checkout option as shown below.
You can create a paypal account through the official paypal.com website.
We are happy to accept bitcoin payments through bitpay.com. At checkout please select the Bitpay option in the payment methods selection. The value of your order will automatically be converted into bitcoin currency.
All our website is SSL encrypted and all our customers’ personal information is encrypted within our database. This ensures optimal security and peace of mind for all our customers! ๐Ÿ™‚
We accept USD for US/ASIA and EURO for EU realm.

To verify yourself you will need to do the following:

1. Take a piece of paper, and write the following: “I, [NAME), am placing one order for [AMOUNT] at the Yesgamers.com website and authorize the transactions”.

2. Add your signature

3. Below, place ANY officially issued form of identification (ID card, driver’s license) or any other plastic card that shows YOUR NAME.

4. Take a picture with your phone, so we can see the written text and the plastic card with your name on it.

We only need to see your NAME on the identification card – you can hide/mask/cover all other data as this is not important for us. The verification process is there to ensure that all transactions carried out at our store are legitimate and not fraudulent. Thank you for understanding! ๐Ÿ™‚

Subscribe to our newsletter or follow us on facebook, twitter or instagram for offers or coupons that yesgamers is running at the moment. Otherwise, you could give us a shout via the contact form and we will get back to you with any offers or discount coupons that we have running at the moment.

Orders

Your order can be tracked by logging into your yesgamers account. Once you log in, the ‘My orders’ page will automatically come up. If it doesn’t, you just need to go on the ‘Your Account’ tab and choose ‘My Orders’ from the drop down menu. Here, you can also find all your mule account data for the mule helper.

Once an order has been placed, we wouldn’t be able to change any details of that purchase. Please make sure that you have ordered the right items and also used an authorized payment method.
You placed the order, you received the items but now you have no use for those items. Unfortunately there is nothing we can do about this. We will not trade items or refund items that you accidentally bought or that you don’t need anymore. Please make sure that you choose the correct items before you make a purchase.

When your order is flagged it means that your purchase does not pass our security checks and we would need to review it manually.

Items

Our prices are determined by supply and demand of the market. Although some items may be cheaper at other stores, in the end you get what you pay for. So if you want your items to be of the highest quality with the best possible customer service then look no further!

All items are found by a real player account and are 100% legit. We guarantee and promise you that they will never disappear. We know some stores send dupes, but we are absolutely safe if you shop with us. We have sold countless items and runes over the years and we have not had a single complaint.

Simply put, no you cannot. All the items we sell in the store can only be used on the Lord of Destruction expansion. However, we are looking at selling items for Classic users in the near future! ๐Ÿ™‚
The screenshots available on our website are the best possible representation of that item. If you ordered an Enigma Archon Plate, then that is exactly what you’ll be getting. The way the item looks may me different from screenshot to actual game.

Unfortunately, we are currently not buying or trading items from players.

Game

In Diablo 2 you have these two different modes that a player can choose to play on. Ladder is more competitive and much more fun for players because there’s this excitement to find items and build runewords that aren’t available in non-ladder. Also, ladder gets reset every 6 months and non-ladder doesn’t.
These are also two different game realms that a player can choose. Hardcore is much more challenging than softcore because the player is treated as a mortal being. Therefore, it is easier for a Hardcore player to die when compared to the semi-immortal players on Softcore.
It is important for you to choose both the correct realm (US EAST/WEST, EU, ASIA), and the correct ladder since items bought in ladder cannot be played in non-ladder and the same for the realms.