Frequently Asked Questions (FAQs)
How do I buy items from your site?
Buying items from our store is a super easy process. Just follow these steps:
1. If you don't have an account with yesgamers, create one from the homepage. You need an account to be able to purchase items from our store.
2. Select the realm/mode you're playing on.
3. Choose the category of items you're looking for from the menu on the left side of the page.
4. Select the category, click the item you want to buy from the selection and click the "buy now" option next to the item.
5. When you have added all the items, go to the top right corner of the page and select the "checkout" button.
Complete the check-out process by choosing your preferred method of payment and following the steps on screen
Which personal details do I have to enter?
We only need your email address in order to send the items directly to your mailbox. First name and last name are optional, but it always feels better to speak to "Luke" instead of "[email protected]" :)
How can I trust you guys?
If you take a close look at the design and functionality of our webstore, you'll see that we have spent countless hours carefully crafting and designing the details of this website. It wasn't put together in 2 hours and it wasn't outsourced from India either. We know that there are a lot of scammy websites out there but we can assure you that you've found the right place for you to shop for D2 items. We will do our best to make you smile and make you enjoy the time you spend beating up your opponents at the highest level possible.
Do you accept orders from outside the United States?
Yes. We accept and deliver orders worldwide :)
You don't sell the item I'm looking for. Can I put it in a request?
Yes of course! Please do not forget to let us know which realm/mode you're playing on as it makes things easier and quicker.
Can I buy items on one realm and use them on another?
No you cannot, which is why you have to remember to choose the correct realm/mode before making a purchase! :) Items cannot be interchanged between realms or modes. For example items bought in US WEST cannot be played in US EAST and vice versa. The same applies for ladder and non-ladder items.
Do you buy or trade items?
Unfortunately, we are currently not buying or trading items from players.
Do you offer bulk discounts?
We would be able to offer you a discount on a minimum USD 500/ EUR 500 single purchase. Please contact us for more information.
Are there any limits to the offers or coupons that yesgamers offers?
Yesgamers reserves the right to limit the use of coupons or offers as they see fit. Players will be notified about said restrictions and/or limitations via our website, any communication platform that yesgamers uses, or email.
Which payment methods do you guys accept?
We accept all major credit/debit cards, Paypal, Paysafe cards, Bitcoins and Sofortüberweisung for our European customers.
I want to pay by debit or credit card. Do I need a paypal account?
You don't need a paypal account to be able to pay with debit or credit card. When you are completing the checkout process with paypal you just need to complete the paypal guest checkout option as shown below.
What if I don't have a paypal account? How can I create one?
You can create a paypal account through the official paypal.com website.
How can I pay with Bitcoins?
We are happy to accept bitcoin payments through bitpay.com. At checkout please select the Bitpay option in the payment methods selection. The value of your order will automatically be converted into bitcoin currency.
What safety measures are taken to protect my personal information or credit/debit information?
All our website is SSL encrypted and all our customers' personal information is encrypted within our database. This ensures optimal security and peace of mind for all our customers! :)
Do you accept foreign currency for payments?
We accept USD for US/ASIA and EURO for EU realm.
Why do I have to verify myself?
Verification would be needed if our system identifies a purchase as a threat to our security. There are a lot of scammers out there and this is just precaution from our end to protect ourselves from people who want to take advantage :)
How do I verify myself?
To verify yourself you will need to do the following:
1) Take a piece of paper, and write the following: "I, [NAME), am placing one order for [AMOUNT] at the Yesgamers.com website and authorize the transactions".
2) Add your signature.
3) Below, place ANY officially issued form of identification (ID card, driver's license) or any other plastic card that shows YOUR NAME.
4)Take a picture with your phone, so we can see the written text and the plastic card with your name on it.
We only need to see your NAME on the identification card - you can hide/mask/cover all other data as this is not important for us. The verification process is there to ensure that all transactions carried out at our store are legitimate and not fraudulent. Thank you for understanding! :)
How can I get a discount code/coupon?
Subscribe to our newsletter or follow us on facebook, twitter or instagram for offers or coupons that yesgamers is running at the moment. Otherwise, you could give us a shout via the contact form and we will get back to you with any offers or discount coupons that we have running at the moment.
ORDERS & DELIVERY
How do I know that you'll deliver the items after I paid?
This store has been running for over 5 years and since the we have established a wide customer base with repeat customers choosing our store over our competitors for our variety of items, speed of delivery, excellent customer support and honest transactions.
How do I receive the items I just ordered?
At Yesgamers, we have designed a special Mule Helper that drops all of your items on one or more level 1 chars. Once you have completed the checkout process you will receive an email from us containing the log in data for that mule account. Please remember that once your items are dropped to the ground you need to pick them up straight away otherwise the server automatically deletes the items. You also run the risk of losing your items if the internet connection or server goes down or if your computer crashes. Yesgamers does not replace or refund items lost in game.
How do I use the Mule helper?
Please email us for instructions on how to use the mule helper, we will send you a guide.
What is a mule account?
A mule account is used solely for storing items. Once an order is ready, we will send out a username and password for the mule account from which you can then take your items. It is important that you take your items straight away, since the mule account expires after 10 days. We do not replace items left on the mule account after it expires.
I've decided I want to transfer the items by myself. How do I do that?
There are a few options you could use if you want to transfer the items to the game yourself. Please remember that doing this is extremely risky as you run the risk of losing your items if there is an interruption in the servers/internet connection or your computer crashes. In these cases, Yesgamers does not replace or refund items. The options available to transfer the items yourself in the game are as follows:
1. Ask a trustworthy friend to help you mule the items to the game. Make sure that this is someone you know and trust and not a random individual you met through battle.net. The world is a bad place and there are a lot of people who'd like to get their hands on your items :D
2. Open a public game and drop your items somewhere safe and hidden. You then switch to your account and drop your items to your char.
Finally you could open a new game with a password and stay there for at least 10 minutes. The server then recognizes this and drops the items automatically. Then transfer the items to your game.
3. Finally you could open a new game with a password and stay there for at least 10 minutes. The server then recognizes this and drops the items automatically. Then transfer the items to your game.
How long does it take to receive my items?
Delivery of items may take between 6-24 hours depending on what you ordered. Do get in touch if it's been longer than that! :)
It's been over two hours and no information about my order!
Please always check your junk/spam folder for updates regarding your order.
I only received some of my items. What happened to the rest of my order?
Delivery of items takes between 6-24 hours. If you have a partial delivery of items it means that we are still working on the rest of your order and your items would be with you soon :)
It has been over 24 hours and I still have not received my items?
Always check your spam/junk folder for any of our emails. It could be that yesgamers encountered some technical difficulties or there were server issues that did not allow for delivery of items. Send us an email on [email protected] or get in touch via the contact form on our website to check about your order.
I was buying items from your site and my order was flagged. What does this mean?
When your order is flagged it means that your purchase does not pass our security checks and we would need to review it manually.
How can I track my orders?
Your order can be tracked by logging into your yesgamers account. Once you log in, the 'My orders' page will automatically come up. If it doesn't, you just need to go on the 'Your Account' tab and choose 'My Orders' from the drop down menu. Here, you can also find all your mule account data for the mule helper.
Can the items disappear?
All runes and items are found by a real player account and are 100% legit. We guarantee and promise you that they will never disappear. We know some stores send dupes, but we are absolutely safe if you shop with us. We have sold countless items and runes over the years and we have not had a single complaint.
If my items disappear in the game will you replace them or issue a refund?
We do not replace or refund items that disappear in game. Please remember not to leave items on the ground for too long as the server automatically makes them disappear. Other factors that may affect items disappearing: internet disconnection, server downtime and your computer crashing.
If I make a mistake with my order how can I fix it?
In this case you will need to get in touch with us so we can fix your order. Please remember that fixing your order will take some time as we would need to do it manually.
I changed my mind after I had ordered and now I want to purchase something else, what can I do?
Once an order has been placed, we wouldn't be able to change any details of that purchase. Please make sure that you have ordered the right items and also used an authorized payment method.
I placed an order but I do not need the items I ordered, what can I do?
You placed the order, you received the items but now you have no use for those items. Unfortunately there is nothing we can do about this. We will not trade items or refund items that you accidentally bought or that you don't need anymore. Please make sure that you choose the correct items before you make a purchase.
Are the items you sell duped?
No we don't sell duped items. All our runes and items are found by a real player account and are 100% legit.
What is the difference between Perm and Unperm items?
A lot of people ask this question. Basically perm items are legit items that will NOT DISAPPEAR in the game. Unperm items are DUPED and they can disappear in the future.
Why are items so expensive?
Our prices are determined by supply and demand of the market. Although some items may be cheaper at other stores, in the end you get what you pay for. So if you want your items to be of the highest quality with the best possible customer service then look no further!
I do not own or do not use the Diablo 2 expansion, Lord of Destruction. Can I still buy and use the items you sell?
Simply put, no you cannot. All the items we sell in the store can only be used on the Lord of Destruction expansion. However, we are looking at selling items for Classic users in the near future! :)
Are the items screenshots exactly what I will be receiving?
The screenshots available on our website are the best possible representation of that item. If you ordered an Enigma Archon Plate, then that is exactly what you'll be getting. The way the item looks may me different from screenshot to actual game.
What is the difference between ladder and non-ladder?
In Diablo 2 you have these two different modes that a player can choose to play on. Ladder is more competitive and much more fun for players because there's this excitement to find items and build runewords that aren't available in non-ladder. Also, ladder gets reset every 6 months and non-ladder doesn't.
What is the difference between hardcore and Softcore?
These are also two different game realms that a player can choose. Hardcore is much more challenging than softcore because the player is treated as a mortal being. Therefore it is easier for a Hardcore player to die when compared to the semi-immortal players on Softcore.
Why is it important for me to choose the correct ladder when buying items?
It is important for you to choose both the correct realm (US EAST/WEST, EU, ASIA), and the correct ladder since items bought in ladder cannot be played in non-ladder and the same for the realms.
How can I contact you?
If you have any problems or questions you can get in touch with us via the contact form on our website listed under 'Contact us'.