In most cases you don't need to type out a text and wait for our reply.
Save time by checking the answers to the most common question below.
While we understand the urgency to receive your items fast, our delivery process is mostly automated, and “pushing”a support request is unlikely to speed things up. Most orders take around 5-30 minutes.
As soon as the muling is completed, we send out an email with the account data.
Please check your spam folder. If you received an order confirmation email from us, but no completion email, then something might take a bit longer than expected.
If you know your order number, please go to the Order Tracking page to check the current state of your order and to find the mule accounts attached to your order.
If your order is in “review” status, it has been flagged by our system and needs be manually reviewed by one of our team members, which can take 6-12 hours. Usually it’s much faster though (30 minutes to 2 hours).